Privacy Policy
Effective date: 18/09/25
Hollins Lane Dog Field ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
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We are the data controller responsible for your personal data.​
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​If you have any questions about this policy or your rights, please contact us using the details above.
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2. The Data We Collect
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We may collect and process the following categories of personal data:​
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Identity data: name, contact details.
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Booking/payment data: details provided when making a booking or purchase.
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Technical data: IP address, browser type, device type, pages visited, time on site.
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Communications data: emails, messages, or feedback you send us.
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We do not knowingly collect data from children under 16.
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3. How We Collect Your Data​
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We collect data when you:
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Use our website or booking system.
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Make a purchase or payment.
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Contact us directly (email, phone, forms).
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Accept cookies on our website.​
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4. Lawful Bases for Processing
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We will only process your personal data when we have a lawful basis to do so:
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Contract: to provide services you request (e.g., processing bookings).
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Legal obligation: to comply with tax, accounting, or regulatory requirements.
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Consent: when you sign up to receive marketing or newsletters (you may withdraw consent at any time).
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Legitimate interests: to improve our services, ensure security, and manage customer relationships.
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5. How We Use Your Data
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We may use your personal data to:
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Provide, manage, and process bookings or services.
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Handle payments securely.
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Communicate with you about your booking or enquiry.
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Send you marketing updates (only with your consent).
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Monitor website usage and improve our services.
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6. Sharing Your Data
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We do not sell or rent your data. We may share it with:
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Service providers (e.g., website host, payment processors, booking software).
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Professional advisers (e.g., accountants, legal).
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Regulators or authorities where required by law.
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All third parties are required to respect your data and process it lawfully and securely.
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7. Data Retention
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We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
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Booking/payment records: up to 6 years (for legal/tax purposes).
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Marketing data: until you withdraw consent.
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General enquiries: typically 12 months.
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After this period, your data will be securely deleted.
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8. International Transfers
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If we transfer your data outside the UK (for example, if a cloud provider stores data overseas), we ensure appropriate safeguards are in place such as UK adequacy regulations or standard contractual clauses.
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9. Your Rights
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Under the UK GDPR, you have the right to:
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Access – request a copy of the data we hold about you.
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Rectification – request correction of inaccurate data.
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Erasure – request deletion of your data (“the right to be forgotten”).
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Restriction – request limited use of your data.
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Data portability – request transfer of your data to another service.
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Object – object to processing based on legitimate interests or direct marketing.
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Withdraw consent – withdraw consent where we rely on it for processing.
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To exercise these rights, contact us at hollinslanedogfield@gmail.com.
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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):​ www.ico.org.uk
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10. Cookies
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Our website uses cookies to improve functionality and user experience.
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Essential cookies: required for the site to function.
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Analytics cookies: help us understand how visitors use the site.
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Marketing cookies: used if you accept marketing/advertising.
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You can adjust your cookie preferences through your browser at any time.
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11. Security
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We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
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12. Changes to This Policy
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We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Effective date.”
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13. Contact Us
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If you have any questions about this policy or how we handle your data, please contact us at: